Warranty Policy
Company Name: Rockbros Sport GmbH
Website Name: rockbrossport.co.uk
Store Email: service@rockbrossport.co.uk
1. Warranty Period
Our products are warranted for two years from the date of purchase. The specific warranty period can be confirmed on the product page or at the time of purchase.
2. Warranty Coverage
During the warranty period, ROCKBROS will repair or replace any product that fails or is damaged due to manufacturing defects free of charge. The warranty coverage includes but is not limited to the following situations:
- Manufacturing defects
- Component or material defects
- Abnormal wear and tear
- Damage caused by accidents, misuse, improper use, accidents, or improper maintenance.
- Unauthorized repairs or modifications.
- Normal wear and tear.
3. Warranty Claims
If you believe your product has a problem within the warranty period, you can file a warranty claim following these steps:
- Contact Customer Service: Please contact our customer service team, providing your order number and a detailed description of the issue. We will guide you through the warranty process.
- Evaluation and Repair: Once your claim is accepted, we will arrange for an evaluation and repair of the product. If repair is not feasible, we will provide a replacement product.
- Product Return: After repair or replacement, we will return the product to you.
- The warranty policy applies only to the original purchaser and requires proof of purchase.
- If your product is beyond the warranty period, we can still provide repair and support, but additional charges may apply.
- For the best warranty service, we recommend customers keep their purchase receipts and related documents.