Company Name: ROCKBROS Sport GmbH
Website: rockbrossport.co.uk
Customer Service Email: service@rockbrossport.co.uk
ROCKBROS is committed to providing reliable cycling products and professional customer support.
This Warranty Policy applies to eligible products purchased directly from the official ROCKBROS UK website. Accessories and cycling equipment are generally covered by a two-year commercial warranty, while complete bicycles are covered according to the component-specific warranty periods set out below.
This commercial warranty is provided in addition to your statutory consumer rights and does not affect any rights or remedies available to you under applicable UK consumer law.
Unless a different period is stated on the relevant product page, ROCKBROS accessories and cycling equipment are covered by a two-year warranty from the original date of purchase.
This includes products such as:
Complete bicycles are covered according to the warranty periods applicable to their individual frames, finishes and components, as explained in Section 3 of this policy.
All warranty periods begin on the original date of purchase.
During the applicable warranty period, ROCKBROS will assess products that fail due to a manufacturing or material defect under normal and intended use.
Eligible problems may include:
Depending on the assessment, ROCKBROS may provide troubleshooting assistance, repair, replacement parts, product replacement or another appropriate solution.
The commercial warranty does not cover damage or failure caused by:
Examples of normal wear and tear include:
A product will not automatically be excluded merely because it has been used. The exclusion applies where the problem results from normal deterioration rather than a manufacturing or material defect.
The following terms apply to complete bicycles purchased directly from the official ROCKBROS UK website.
ROCKBROS provides a five-year warranty against manufacturing and material defects affecting the bicycle frame.
The five-year frame warranty does not apply to full-suspension or soft-tail frames. For these frame types, the warranty period stated on the relevant product page or purchase documentation will apply.
The frame warranty does not cover damage caused by:
Paintwork, decals and decorative frame finishes are covered for one year from the original date of purchase against manufacturing defects.
This warranty does not cover:
Groupsets, suspension forks and rear shock absorbers are covered according to the applicable warranty terms provided by their respective component manufacturers.
Where appropriate, ROCKBROS will assist the original purchaser with the assessment and warranty claim process.
Customers should contact ROCKBROS before contacting a component manufacturer or arranging third-party repairs.
ROCKBROS provides a one-year free repair service for eligible manufacturing or material defects affecting the following original components supplied with the bicycle:
The component must have been supplied as part of the original complete bicycle.
Where repair is not reasonably possible, ROCKBROS may offer a replacement component or another appropriate solution following assessment.
The following items are considered consumable or wear-and-tear components and are not covered for deterioration resulting from normal use:
These parts may still be assessed where the reported problem appears to have been caused by a manufacturing or material defect rather than normal wear.
Customers should not structurally modify the bicycle or install incompatible components.
Warranty coverage may be refused to the extent that the reported damage or failure was caused or contributed to by:
Replacing a compatible consumable item or carrying out routine maintenance does not automatically invalidate the entire bicycle warranty.
However, ROCKBROS is not responsible under this commercial warranty for damage caused by incorrect installation, incompatible parts or unauthorised modifications.
Repairs to safety-critical components should be performed by a suitably qualified bicycle technician.
The bicycle must be used only for its intended purpose and within the limits stated on the relevant product page, bicycle label and supplied instructions.
Damage caused by use outside the intended riding category is not covered.
Examples include:
The examples above are not exhaustive. Warranty eligibility will depend on the cause of the reported problem and the bicycle’s stated intended use.
The bicycle owner is responsible for carrying out reasonable inspection, servicing and maintenance.
Before riding, customers should regularly check safety-critical parts, including:
Damage or malfunction caused by neglect, insufficient maintenance or unsuitable storage is not covered by the commercial warranty.
Examples include:
Maintenance records, servicing invoices or photographs may be requested where they are relevant to determining the cause of a bicycle fault.
Stop using the bicycle immediately if you notice a crack, deformation, unusual movement, braking failure or any other issue that could affect safe operation.
Do not continue riding a bicycle with a potentially damaged:
Contact ROCKBROS before arranging repairs or dismantling the affected area.
Continuing to ride after becoming aware of a safety-critical issue may worsen the damage and could affect the assessment of the warranty claim.
Contact our customer service team before returning a product or arranging a repair.
Please provide:
For bicycle claims, photographs may be required of:
Our customer service team will review the information and advise you of the next steps.
Do not return the product, dismantle the bicycle or arrange third-party repairs before receiving instructions from ROCKBROS.
After receiving the required information, ROCKBROS may carry out an initial remote assessment.
Where necessary, we may ask for the product, bicycle or affected component to be returned for further inspection.
Depending on the cause of the problem, product availability and the result of the assessment, the available solution may include:
Where the original component is no longer available, an equivalent component of a similar specification may be used.
No repair, replacement or refund will be arranged until the claim has been reviewed, except where otherwise required by applicable consumer law.
Do not send a product or bicycle to ROCKBROS without first receiving return instructions from our customer service team.
Where a warranty claim is approved, we will explain the applicable collection, return, repair or replacement arrangements.
Products and bicycles must be securely packaged to prevent further damage during transport.
Customers should:
ROCKBROS is not responsible under this commercial warranty for damage caused by inadequate return packaging.
Where an inspection determines that the problem is not covered by this commercial warranty, we may offer a paid repair or replacement service where available. Any proposed charges will be communicated before paid work is carried out.
This commercial warranty does not cover:
Warranty exclusions apply only where the excluded event caused or contributed to the reported defect or damage.
This commercial warranty is provided in addition to your statutory rights.
Nothing in this Warranty Policy excludes, restricts or replaces the rights and remedies available to consumers under the Consumer Rights Act 2015 or other applicable UK consumer law.
You may have statutory rights even where:
Your statutory rights depend on the circumstances of the purchase and the nature and timing of the fault.
For warranty claims or questions, contact:
ROCKBROS Sport GmbH
Email:
service@rockbrossport.co.uk
Telephone:
0048 572237833
Address:
Goethestraße 11E
15234 Frankfurt (Oder)
Germany
Please contact customer service before returning a product or complete bicycle.
