Company Name: Rockbros Sport GmbH
Email: service@rockbrossport.co.uk
At ROCKBROS, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day on which you, or a third party indicated by you other than the carrier, receives the goods. If your order contains multiple items delivered separately, the cancellation period will expire 14 days from the day on which you, or a third party indicated by you other than the carrier, receives the last item.
To exercise your right to cancel, you must inform us of your decision by a clear statement, such as by email.
Please contact us at:
| Company Name | Rockbros Sport GmbH |
|---|---|
| service@rockbrossport.co.uk |
You may include your order number, product details, and reason for return so that we can process your request more efficiently.
To meet the cancellation deadline, it is sufficient for you to send your cancellation request before the 14-day cancellation period has expired.
If you cancel your order within the 14-day cancellation period, we will refund the payments received from you, including the original standard delivery cost, subject to the conditions below.
If you cancel and return your entire order within the 14-day cancellation period, we will refund the product price and the original standard delivery cost.
If you selected a delivery method that was more expensive than our standard delivery option, we will only refund the amount equivalent to the least expensive standard delivery option offered by us.
If you return only part of your order and keep one or more items, the original delivery cost will not be refunded, unless otherwise required by applicable law or agreed by us.
After the 14-day cancellation period has expired, the original delivery cost will not be refunded unless the return is due to a product fault, quality issue, or our error.
To be eligible for a return, please ensure that:
The product is in its original condition, unused, undamaged, and has no obvious signs of use.
All original tags, accessories, manuals, and packaging are included.
You can provide proof of purchase or an order number.
Electronic products and software must be returned without activation or registration.
Customized items or personal hygiene products cannot be returned unless there is a manufacturing defect or quality issue.
You may be responsible for any loss in value of the goods if the loss results from handling the product beyond what is necessary to check its nature, characteristics, and function.
Return shipping costs are handled according to the reason for the return.
We will cover the return shipping cost in the following cases:
Fit-Related Size Issues for Wearable Items
The return is due to a fit-related size issue for wearable items only, including clothing, shoes, helmets, and other personal gear.
This does not apply to size or dimension issues for bike bags, racks, mounts, or other non-wearable accessories.
In the above cases, please contact our customer service team before returning the product. We may provide a prepaid return label or further return instructions.
For returns due to personal reasons other than the cases listed above, the customer is responsible for the return shipping cost.
Personal reasons may include, but are not limited to:
Changed mind
No longer needed
Ordered the wrong product
Product does not meet personal preference or expectations
Other non-quality-related reasons
Please do not return the product without first contacting us, as this may delay the handling of your return.
All orders placed between December 1 and December 31 are eligible for hassle-free exchanges within 30 days of delivery.
Please contact us by email at service@rockbrossport.co.uk before returning the product.
Returned products must be unused, undamaged, and in their original packaging.
If you are eligible for a return, please follow these steps:
Please contact our customer service team before returning the product.
Email: service@rockbrossport.co.uk
Please provide:
Order number
Product name
Reason for return
Photos or videos if the product has a quality issue, damage, defect, or size-related problem
Whether you are requesting a refund, exchange, or repair
Our customer service team will review your request and guide you through the return process.
After your return request is approved, please pack the product securely and return it to the address provided below:
If you are eligible for a return, please follow these steps:
Please contact our customer service team before returning the product, provide the order number and reason for return . If the product is due to quality issues , please also attach clear photos of the item with quality issues. You can contact us in the following ways:
| Company Name | Rockbros Sport GmbH |
| service@rockbrossport.co.uk |
UK Leicester warehouse
| Warehouse Name | UKTW Warehouse | |
| Recipient | Online Seller RMA | |
| Address | Unit 5, St Modwen Park, Signet Way #40277409 | |
| City | TAMWORTH | |
| State/Province | England | |
| Country | GB | |
| Postal Code | B78 2FG |
After shipping the return, please send us the logistics tracking number by email.
This helps us track your return and process your refund, exchange, or repair more efficiently.
Once we receive your return, we will inspect the item to ensure that it meets the return eligibility criteria.
After approval, your refund will be processed within 5–7 business days after we receive and inspect the returned goods.
Refunds will be issued to the original payment method unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until you have provided proof that the goods have been returned.
If you would like to exchange an item, please contact us at service@rockbrossport.co.uk and follow the return process above.
For approved exchanges, we will provide free return shipping and arrange the replacement item after receiving and checking the returned product.
Exchanges are subject to product availability.
If the product has a quality issue or functional fault, we may offer repair service where appropriate.
Please contact our customer service team and provide clear photos or videos of the issue so that we can assess the situation.
If you have any questions about this return policy, or if you have any complaints about our products or services, please contact our customer service team.
| Company Name | Rockbros Sport GmbH |
|---|---|
| service@rockbrossport.co.uk |
We will do our best to address your concerns and provide a satisfactory solution.
