Returns & Exchanges
Company Name: Rockbros Sport GmbH
Phone: 017624032100
Email: service@rockbrossport.co.uk
At ROCKBROS, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility
We accept returns within 14 days of delivery of the goods. (For purchases made during the festive season, we are extending our return policy to allow returns up to 14 days after Christmas.) To be eligible for a return, please ensure that:
- Products must be in original condition, with no obvious signs of use , undamaged, and with all original tags and packaging attached.
- Customized items or personal hygiene products cannot be returned unless there is a manufacturing defect.
- Electronic products and software must be returned without activation or registration.
- You provide a proof of purchase or order number.
2.Return Process
If you are eligible for a return, please follow these steps:
Please contact our customer service team before returning the product, provide the order number and reason for return . If the product is due to quality issues , please also attach clear photos of the item with quality issues. You can contact us in the following ways:
| Company Name | Rockbros Sport GmbH |
| service@rockbrossport.co.uk |
- Our customer service team will guide you through the return process.
- Please return the product with appropriate packaging to the following address:
UK Leicester warehouse
| Recipient | RE GBLONA B15260 |
| Address | Leicester Commercial Park Unit 1, Dorsey Way |
| City | Enderby |
| State/Province | Leicester |
| Country | GB |
| Postal Code | LE19 4DB |
| Tel | 7760674644 |
- After the goods are shipped, please send us the logistics tracking code. After receiving and inspecting the goods , we will handle it according to your return reason and may provide refund, exchange or repair services.
3. Return Shipping
- If your return is due to the quality problem of the item or our mistake, we will bear the return shipping cost.
- If your return is not due to product quality issues or our mistake, you need to bear the return shipping cost.
4. Refunds
- Once we receive your return, we will inspect the items to ensure they meet the eligibility criteria.
- Upon approval, a full refund will be processed within 5-7 business days after we receive and inspect the return.
- Refunds will be made to the original payment method.
Exchanges
If you would like to exchange an item, please follow the return process outlined above.
Customer Service
If you have any questions about the return policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our best to address your concerns and provide satisfactory solutions.
Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made to meet your needs and continuously update in accordance with legal regulations and best business practices.