ROCKBROS has been focusing on the cycling industry for nearly 20 years. lt has severalfactories and a number of professional and rigorous tests. lf there are still quality problems,we support 2-year warranty, please feel free to buy
We sell a wide range of products catering to cyclists, including bicycles, bike accessories, cycling apparel, protective gear, and bike maintenance tools.
Our products are designed to cater to cyclists of all levels, from beginners to experienced riders. We offer a variety of products suitable for different cycling disciplines and skill levels.
Yes, we offer a selection of replacement parts for bicycles.Please check our product listings or contact us for specific replacement parts.
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 1-2 business days. Once shipped, delivery typically takes 2-3 business days for domestic orders. International orders may take longer.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s) and process your refund or exchange.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days of receipt for a refund or exchange. Please note that items must be returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay, Google Pay, Union Pay, and bank transfers. Please note that payment methods may vary depending on your location and the currency of your order.
Yes, it is safe to make a payment on our website. We use secure payment gateways and encryption technologies to protect your personal and financial information. Your payment details are encrypted and transmitted securely, ensuring that your transactions are safe and secure.
Payments are typically processed immediately upon placing your order. If paying by credit card or PayPal, the payment will be deducted from your account at the time of purchase. If paying by bank transfer, the payment will be processed once the funds have been received by our bank.
Once an order has been placed and payment has been processed, it may not be possible to change or cancel the payment. If you need assistance with changing or canceling your payment, please contact our customer service team for assistance.
