Shipping Policy

Company Name: Rockbros Sport GmbH

Website Name: rockbrossport.co.uk

Store Email: service@rockbrossport.co.uk

Thank you for choosing to shop at our online store. We are committed to providing you with the best shopping experience and ensuring that your orders are delivered promptly and accurately.

1. Shipping Costs

Shipping costs vary depending on the shipping method you choose and the weight, size, and destination of your order. At checkout, you will be able to view and confirm the shipping costs.

2. Shipping Time

Standard shipping typically takes 3-5 business days, with the exact delivery time depending on your address and product availability. We will make every effort to ensure that your order is processed and shipped as quickly as possible. Once you place an order and payment is successfully made, we will process your order immediately and arrange shipping as soon as possible.

3. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information for your order. You can use the provided tracking number to track the shipping status of your order. If you have any questions about order tracking or shipping, please feel free to contact our customer service team.

4. Unforeseen Shipping Delays

While we make every effort to ensure that orders are delivered on time, unforeseen shipping delays may occur in certain circumstances, such as inclement weather, transportation issues, or problems with the shipping carrier. In such cases, we will make every effort to contact you and provide information about delivery delays.

5. Shipping Coverage

Our shipping services cover a global range. Wherever you are located, we will do our best to ensure that your order is delivered accurately.

6. Goods Damaged

If you discover that items are damaged upon receipt of your order, please contact our customer service team immediately and provide photos and detailed information about the damage. We will promptly address your complaint and provide a solution, which may include a refund or replacement.

7. Questions and Complaints

If you have any questions about the shipping policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our utmost to address your concerns and provide satisfactory solutions.

Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made according to your needs and continuously updated in accordance with legal regulations and best business practices. We appreciate your patronage and look forward to providing you with high-quality cycling gear.