Shipping Policy

Company Name: Rockbros Sport GmbH

Website Name: rockbrossport.co.uk

Store Email: service@rockbrossport.co.uk

Thank you for choosing to shop at our online store. We are committed to providing you with the best shopping experience and ensuring that your orders are delivered promptly and accurately.

1. Shipping Costs

• For deliveries to other non-EU countries (Iceland, Liechtenstein, Norway, Switzerland), additional charges may apply in certain cases. These are beyond our control and must be borne by you. Such charges may include fees for money transfers by credit institutions (e.g. bank transfer fees, currency exchange fees) or import duties and taxes (e.g. customs duties).
• For products with a high volumetric weight, shipping costs may vary accordingly.
  
  2. Shipping Time
  
  

  Standard shipping typically takes 3–5 business days, depending on your location and product availability. We aim to process and dispatch all orders as promptly as possible once payment has been successfully completed.

  Please note that some newly launched items may be shipped via international logistics due to limited initial stock. In such cases, delivery may take 7–10 business days. For the most accurate information, please refer to the delivery notice provided on each product page.

   

  3. Order Tracking
  
  Once your order has been shipped, you will receive an email containing tracking information for your order. You can use the provided tracking number to track the shipping status of your order. If you have any questions about order tracking or shipping, please feel free to contact our customer service team.
  
  4. Unforeseen Shipping Delays
  
  While we make every effort to ensure that orders are delivered on time, unforeseen shipping delays may occur in certain circumstances, such as inclement weather, transportation issues, or problems with the shipping carrier. In such cases, we will make every effort to contact you and provide information about delivery delays.
  
  5. Shipping Coverage
  
  Our shipping services cover a global range. Wherever you are located, we will do our best to ensure that your order is delivered accurately.
  
  6. Goods Damaged
  
  If you discover that items are damaged upon receipt of your order, please contact our customer service team immediately and provide photos and detailed information about the damage. We will promptly address your complaint and provide a solution, which may include a refund or replacement.
  
  7. Questions and Complaints
  
  If you have any questions about the shipping policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our utmost to address your concerns and provide satisfactory solutions.
  
  Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made according to your needs and continuously updated in accordance with legal regulations and best business practices. We appreciate your patronage and look forward to providing you with high-quality cycling gear.