Shipping Policy

Company Name: Rockbros Sport GmbH

Website Name: rockbrossport.co.uk

Store Email: service@rockbrossport.co.uk

Thank you for choosing to shop at our online store. We are committed to providing you with the best shopping experience and ensuring that your orders are delivered promptly and accurately.

1. Shipping Costs

Delivery charges are calculated automatically at checkout. Free standard UK delivery is available on eligible orders of £39 or more. Additional charges may apply to oversized items, bicycles and products shipped internationally.

Shipped locally from our UK warehouse:

Region	Shipping Information
United Kingdom	Standard UK Delivery Orders under £39: £2.99 Eligible orders £39 or more: FREE Delivery time: 2–4 working days. Shipping charges may vary for multi-warehouse orders. Final costs are shown at checkout.

 

Shipped from our Poland hub:

Region	Shipping Information
Germany, Poland, Austria	Free Shipping
Malta, Sweden, United Kingdom	Shipping to these regions is £10.
Norway, Iceland, Liechtenstein, Switzerland	Shipping to these regions is £20.
Estonia, France, Greece, Latvia, Lithuania, Netherlands, Monaco, Denmark, Italy, Portugal, Romania, Spain, Finland, Ireland, Belgium, Bulgaria, Hungary, Luxembourg, Slovakia, Slovenia, Croatia, Czechia	Free shipping on orders over £69.  A £5 shipping fee applies to orders under £69.

 

International fulfilment:

Region	Shipping Information
United Kingdom	£10 shipping on orders under £69. £5 shipping on orders of £69 or more. Estimated delivery time: 7–10 working days.
Germany, Spain, Austria, Czech Republic, Lithuania, Norway, Poland, Romania, Sweden	£10 shipping on orders under £69. £5 shipping on orders of £69 or more. Estimated delivery time: 7–10 working days.
France, Italy, Netherlands, Belgium, Bulgaria, Switzerland, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Luxembourg, Latvia, Malta, Portugal, Slovenia, Slovakia, Ukraine	£15 shipping on orders under £69. Free shipping on orders of £69 or more. Estimated delivery time: 7–10 working days.

• For deliveries to other non-EU countries (Iceland, Liechtenstein, Norway, Switzerland), additional charges may apply in certain cases. These are beyond our control and must be borne by you. Such charges may include fees for money transfers by credit institutions (e.g. bank transfer fees, currency exchange fees) or import duties and taxes (e.g. customs duties).
• For products with a high volumetric weight, shipping costs may vary accordingly, and items with larger dimensions may require an additional £15–£30 shipping fee.
  

Bicycle Shipping：

Complete bikes are subject to separate shipping regulations. Due to their size and weight, additional shipping charges will apply.

Delivery Type	Option	Delivery Time	Shipping Fee
Local Warehouses	Standard	2–3 Working days	£10
🌍 International Delivery	Standard	40–60 Working days	Small Bikes: £10–£15 Medium Bikes: £20–£25 Large Bikes: £30–£35
	Expedited	7–12 Working days	Small Bikes: £30–£40 Medium Bikes: £100–£110 Large Bikes: £200–£210

Note: Shipping fees may vary depending on your address. Please check the checkout page for the exact amount.

2. Shipping Time

Standard UK warehouse deliveries typically take 2–4 working days. Delivery times may vary depending on product availability, dispatch warehouse and destination. Orders shipped from overseas warehouses may take longer. Please refer to the product page and checkout for applicable delivery information.

Please note that some newly launched items may be shipped via international logistics due to limited initial stock. In such cases, delivery may take 7–10 working days. For the most accurate information, please refer to the delivery notice provided on each product page.

 

3. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information for your order. You can use the provided tracking number to track the shipping status of your order. If you have any questions about order tracking or shipping, please feel free to contact our customer service team.

4. Unforeseen Shipping Delays

While we make every effort to ensure that orders are delivered on time, unforeseen shipping delays may occur in certain circumstances, such as inclement weather, transportation issues, or problems with the shipping carrier. In such cases, we will make every effort to contact you and provide information about delivery delays.

5. Shipping Coverage

Our shipping services cover a global range. Wherever you are located, we will do our best to ensure that your order is delivered accurately.

6. Goods Damaged

If you discover that items are damaged upon receipt of your order, please contact our customer service team immediately and provide photos and detailed information about the damage. We will promptly address your complaint and provide a solution, which may include a refund or replacement.

7. Questions and Complaints

If you have any questions about the shipping policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our utmost to address your concerns and provide satisfactory solutions.

Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made according to your needs and continuously updated in accordance with legal regulations and best business practices. We appreciate your patronage and look forward to providing you with high-quality cycling gear.