Returns & Exchanges
Company Name: Rockbros Sport GmbH
Phone: 017624032100
Email: service@rockbrossport.co.uk
At ROCKBROS, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help.
Free Returns
We offer a hassle-free, free return policy for all items purchased through our website. Here’s how it works:
Self-Service Return (Recommended, No Need to Contact Customer Service via Email)
1. Eligibility:
We accept returns within 14 days of delivery of the goods. To be eligible for a return, please ensure that:
- The item is in its original condition, unworn or unused, and in the same condition as when you received it.
- The item has its original tags and is placed in its original packaging.
- You provide a proof of purchase or order number.
2. Initiate a Return:
- Contact our customer service team at service@rockbrossport.co.uk to initiate the return process.
- Provide your order number and the reason for the return.
- Please note that returns sent without prior notification will not be accepted.
3. Return Shipping:
Once your return is approved by us
- We will provide you with a prepaid return shipping label.
- Print the label and attach it to the return package.
4. Packaging Your Return:
- Ensure that the items are securely packaged to prevent damage during transit.
- Include the original receipt or a copy of your order confirmation email.
5. Shipping Your Return:
- Drop off the package at the nearest shipping location or arrange for a pickup if applicable.
6. Processing Your Return:
- Once we receive your return, we will inspect the items to ensure they meet the eligibility criteria.
- Upon approval, a full refund will be issued to your original method of payment within 5-7 business days.
- Please note that we do not support designated refund methods.
Our return address
LZ-Universal Supplier
Unit 6 , 17 Argall avenue
Leyton
London
E10 7QE
GB
Exchanges
If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include, but are not limited to, opened personal care items, intimate apparel, and perishable goods.
Customer Service
If you have any questions about the return policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our best to address your concerns and provide satisfactory solutions.
Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made to meet your needs and continuously update in accordance with legal regulations and best business practices.