Return Policy

Company Name: Rockbros Sport GmbH

Phone: 017624032100

Email: service@rockbrossport.co.uk

Thank you for shopping at our online store. We hope you are satisfied with your purchase, but if you are not satisfied with the items you have purchased, we will do our best to address any concerns.

Return Terms

We accept returns within 14 days of delivery of the goods. To be eligible for a return, please ensure that:

• The item is in its original condition, unworn or unused, and in the same condition as when you received it.
• The item has its original tags and is placed in its original packaging.
• You provide a proof of purchase or order number.

Note:

• If your return is due to product quality issues or our error, we will cover the return shipping costs.
• If your return is not due to product quality issues or our error, you will be responsible for the return shipping costs.

Return Process

Before returning items, please contact our customer service team. You can reach us through our website or by emailing service@rockbrossport.co.uk. Please provide your order number and reason for the return. If returning or exchanging due to product quality issues, please attach clear photos of the defective items. Our customer service team will promptly handle your return request and provide further guidance.

• Once your return request is approved, our customer service team will guide you through the return process. Please note that returns sent without prior notification will not be accepted.
• Please ship the items in appropriate packaging to the following address:

RE GBLONA 903605
Unit 1, Dorsey Way, Leicester Commercial Park
Enderby, Leicester
United Kingdom
LE19 4DB
7760674644

Return Handling

Once we receive and inspect your returned item, we will notify you if the refund has been approved. If approved, your refund will be processed within 5 business days via the original payment method. Please note that the refund amount will be returned through the original payment method, as we do not support designated refund methods.

Customer Service

• If you have any questions about the return policy or any complaints about our products or services, please feel free to contact our customer service team. We will do our best to address your concerns and provide satisfactory solutions.

• Please note that this policy may be adjusted to fit the specific requirements of your website and business. Ensure appropriate modifications are made to meet your needs and continuously update in accordance with legal regulations and best business practices.